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Frequently Asked Questions

What is Microsoft Office 365?
Microsoft Office 365 (MS 365) is the Microsoft cloud-based service the State of Delaware has procured for statewide deployment. The term cloud-based refers to applications, services or resources made available to users on-demand via the internet from a cloud computing provider’s servers. Office 365 is an integrated experience of cloud-based apps and services which include email, file storage, collaboration, and more.

What type of Office 365 subscriptions are available?
The State has procured Office 365 Government Plan licenses including Advanced Threat Protection (ATP) add-on.    There are two versions of the O365 licenses.  The majority of state personnel will require a G3 license, which provides Outlook (email), and both online and locally installed Office Pro Plus.  The G1 license provides email and Office Online.

What are minimum system requirements for Office 365 ProPlus to work?
Operating system:  Windows OS – Windows 10, Windows 8.1, Windows Server 2019 or Windows Server 2016.  macOS – One of the three most recent versions of macOS.  When a new major version of macOS is released, the macOS and the previous two versions.  For the best experience, use the most current build of any operating system specified above.

Is there support for mobile devices like smartphones and tablets?
For all State issued devices there is support.  Issues encountered on personal devices are not supported. 

How is Office Online different from Office 365 ProPlus?
Office Online makes Office 365 applications (Word, Excel, PowerPoint, or OneNote) available to users via a web browser and provides subset functionality to edit.  Office Online is included with G1 licensing plans.  The following link provides information comparing Office Online feature capabilities to feature-rich Microsoft 365 Office ProPlus apps:

Office 365 ProPlus provides applications that are installed locally on your computer. Office 365 ProPlus includes the applications you are familiar with, including Access, Excel, OneNote, Outlook, PowerPoint, Publisher,  and Word. Office 365 ProPlus is included with G3 licensing plans.   (

NOTE: Project and Visio are not included in Office Online nor Office 365 ProPlus.  They must be procured separately.

What is included in Office 365 ProPlus?
Office 365 ProPlus includes Outlook, Word, Excel, PowerPoint, Publisher, Access, and OneNote.
NOTE: Project and Visio are not included in Office Online nor Office 365 ProPlus.  They must be procured separately.

Does Office 365 ProPlus require that I connect to the Internet?
Users do not need to be connected to the Internet all the time to use Office 365 ProPlus.  However, users must connect to the Internet at least once every 30 days so that the status of their Office 365 subscriptions can be checked.  If users do not connect within 30 days, Office 365 ProPlus goes into reduced functionality mode.  After users connect to the Internet and Microsoft verifies their subscription status, all the features of Office 365 ProPlus become available again.

What training is available for Microsoft Office products?

Visit the following links:

Who, in my agency, can answer my agency-specific Office 365 questions?

You can contact your Customer Engagement Specialist or Information Resource Manager or email

What is Teams?

Microsoft Teams is an application for real-time collaboration and communications.  You can chat with or voice call your colleagues, store and collaborate on files, and host and participate in meetings (yes, it is connected to your Outlook calendar).  Teams workspace, within the app, provides a space for a group to chat, collaborate and store related data.

Why should I use Teams?

Teams offers persistent chat with rich text, audio, video, screen-sharing and file sharing on desktop or mobile devices.  It is considered a “hub for teamwork.”

Who can use Microsoft Teams?

Teams is enabled for state users.

Is there training available for Microsoft Teams?

There are several training resources available.  On the Delaware Microsoft 365 learning pathways website, you can find several webinar Training Recordings and on the Recommended Playlist webpage a wealth of short 1-3 minute videos.

Microsoft frequently updates, adds, or changes Teams features, how can I keep up with all those changes?

To guide and keep each of you updated on “key” updates and new features, we have developed three forms of written communications:

  • MS 365 Alerts – Alerts are an awareness notice emailed to you as it may require you to make an adjustment to a process or warn you of a feature that my significantly change or no longer be available.
  • NTK.365 – News To Know 365 will focus on new services and features deployed to our Government Community Cloud (GCC) environment.  NTK.365 information will be posted on the Message Center page.
  • Project Bulletins – O365 Project Bulletins will be distributed via email, on a quarterly basis, to all employees.  We intend to keep the bulletin brief, provide an overview of what’s occurred or coming soon, and use hyperlinks to offer additional information when appropriate.

What is the difference between the Microsoft Teams app, a Teams workspace, and a Channel?

The “MS Teams app” is the application that offers Chat, Meetings, Calls, Files, and other components.  A Teams workspace consists of a designated group of people, sometimes it is an entire division, unit, or may consist of a project team. Everyone is identified as a member of the Teams workspace and has access to everything inside that workspace (with the exception of private channels.)  Channels are dedicated to a specific topic related to the overall Team workspace.  A Team workspace is established with one default “General” channel.  Team members can create additional Channels. Think of a Team as an overall membership and Channels as the various stations that make up the membership.

Teams and Channel Image

How do I get a Teams workspace set up?

Please refer to this document for instructions to obtain a Teams workspace:  DTI TeamsWorkspace_MyHub_Process_0422.pdf (

How many individuals can be on a Team?

Teams workspace maximums can be found here:

Limits and specifications for Microsoft Teams – Microsoft Teams | Microsoft Learn

What is OneDrive?
OneDrive for Business provides a place in the cloud where you can store and access your files.  Additionally, OneDrive allows you to easily share and/or collaborate on documents and files with other OneDrive users in the State network.

How much storage will I have with OneDrive?
OneDrive provides each O365 licensed employee with 1 Terabyte storage.

Can OneDrive space be increased?
There is no provision to increase space at this time.

Does OneDrive have a file upload size limit?
Yes, OneDrive for Business has a 100GB per file upload limit.  Remember, your total OneDrive storage is 1 Terabyte.

Should I be using OneDrive to save my personal files, instead of my local drives?
Think of OneDrive as your “My Documents” file in the cloud.  Don’t store files in your personal OneDrive that others in your agency may need to access.

Can I recover documents that I deleted from my OneDrive?
Yes, if recovered within 90 days. In your OneDrive, go to the recycle bin and right-click on the document you want to restore.

Can I access my work OneDrive files and folders at home?
You can access your work OneDrive files and folders at home through the OneDrive web app.  Sign in to using your State credentials, select the OneDrive icon.  (NOTE: The OneDrive SYNC App will only work on State domain-joined computers, not on personal computers.)

Can I access my personal OneDrive files and folders at work?
You can access your personal OneDrive files and folders through the OneDrive web app by signing in with your personal account (Non-State account), if your Division permits the use of personal OneDrive at work.

Can OneDrive do real-time online collaboration?
Yes, OneDrive can do real-time online collaboration.

Can I create a new document in the browser?
Yes, you can create a new document by clicking on “new document” in the main area of your document repository. It will automatically use Office Web Apps to create the document.

What file types cannot be uploaded to OneDrive for Business?
Notably .exe and .shtm. Visit Microsoft for a complete list.  See Microsoft Support documentation here.

Where can I learn more about OneDrive for Business?
More information about OneDrive can be found at:

Office 365 Training References website:

Learning Pathways website:

What is SharePoint Online?

SharePoint provides content management, internal and external sharing, team and communication sites, intranets, and more. Users can also automate business processes and protect sensitive information using advanced data-loss prevention capabilities. 

Is SharePoint Online (SPO) available to all agencies?

Agencies IRM’s should discuss SPO initiatives with their DTI Partner Engagement staff and submit a Business Case for consideration.

Where can I get training on SharePoint Online?

Visit these links for training:

SharePoint video training – Microsoft Support

SharePoint help & learning (



Any questions or concerns please contact us.

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